Term and Conditions Page

Welcome to TecHeaven21.com.

By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services or making a purchase.

1. About Us

TechHeaven21 (“we”, “us”, “our”) operates the website www.TecHeaven21.com, providing sales and repair services for mobile phones, laptops, accessories, and related electronic devices.
Registered in the United Kingdom.
Email: business@techheaven21.co.uk
Phone: +44 7305 909769

Address: 18 Plumstead Road, London, United Kingdom

2. Use of the Website

By using this website, you confirm that you:

• Are at least 18 years old (or have parental consent to use it)
• Agree not to misuse the website (e.g., by introducing malware, engaging in hacking, or attempting to disrupt our services)
• Will use the website only for lawful purposes and in accordance with these Terms

We reserve the right to refuse service or access to anyone for any reason at any time.

3. Products & Services

• All products and repair services listed on our website are subject to availability.
• Product images are for illustrative purposes only — actual items may differ slightly.
• Prices are shown in GBP (£) and include VAT unless stated otherwise.
• We reserve the right to change or update prices, specifications, or service offerings at any time without prior notice.

4. Orders & Payments

• Orders can be placed online, in-store, or via our authorised communication channels.
• Payments must be made in full before dispatch or upon completion of service.
• We accept major payment methods including credit/debit cards, PayPal, and other listed options on checkout.
• All payments are processed securely. We do not store card details on our servers.

5. Repairs & Service Terms

When you leave a device for repair or service:

• You confirm that you are the lawful owner of the device or have permission to authorise the repair.
• We will handle your device with care, but are not responsible for pre-existing damage, data loss, or defects not related to the service provided.
• Data backup is the customer’s responsibility. We recommend backing up your device before handing it in.
• Any repair warranty provided applies only to the specific repair and part replaced, not to unrelated faults or future damage.

6. Warranty

• Repairs may come with a limited warranty (typically 30–90 days) depending on the part and service type.
• The warranty covers defective parts or workmanship only.
• The warranty does not cover physical damage, liquid damage, or tampering after service.
• For valid warranty claims, TecHeaven21 will repair or replace the faulty part free of charge.

7. Returns & Refunds

Please refer to our Return Policy for full details.
In summary:

• Refunds are available for faulty items reported within 30 days of purchase.
• Services are non-refundable once completed, except where required by law.
• Items must be returned in their original condition with proof of purchase.

8. Intellectual Property

All website content — including text, images, graphics, and logos — is the property of TecHeaven21 or its licensors.
You may not reproduce, distribute, or copy any content from this site without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• TecHeaven21 will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
• Our total liability for any claim shall not exceed the total amount paid by the customer for the product or service in question.

10. Privacy Policy

Your privacy is important to us.
Please review our separate Privacy Policy explaining how we collect, use, and protect your personal data in compliance with UK GDPR and the Data Protection Act 2018.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or practices of those websites.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update or amend these Terms & Conditions from time to time.
Changes take effect immediately upon being posted on the website.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact:
Email: business@techheaven21.co.uk

Phone: +44 7305 909769

Address: 18 Plumstead Road, London, United Kingdom